Native in-app experience
CareTrack-hosted meetings keep clients and families in your branded workflow. Join buttons on visits lists and the meeting hub route to your room, not a generic public meeting URL.
Secure video inside CareTrack
In-app video meetings with live transcripts and multilingual translation
Run case-linked video calls without sending families to a separate app. Staff and invited participants join from their CareTrack room, speech is captured as a live transcript, and content can be translated into many languages based on each person's preferred language, so mixed-language households and international teams stay aligned.
One room for the call, the record, and the follow-up
Meetings are scheduled from case plans or started instantly, tied to the right file, and stored with participants, duration, and transcript history supervisors can review later.
- In-app CareTrack video rooms, no external account for families
- Live meeting transcript during the call
- Translate transcript to many languages per participant preference
- Staff, family, and invited colleagues in one participant list
How in-app video meetings work
From scheduling to transcript review, everything stays on the case timeline your team already uses.
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Schedule or start from a case
Create an online meeting on a case plan, pick CareTrack video as the provider, and invite staff plus family portal users. For urgent check-ins, start an instant meeting and add participants from the case team.
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Join in the browser
Authorized users open the meeting room inside CareTrack, with camera, microphone, chat, and participant controls. Google Meet and Microsoft Teams remain available when your agency prefers an external link instead.
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Capture a live transcript
Speech during the session is written to a running transcript in the meeting room. Staff can follow along in real time and refer back without relying on separate note-taking apps.
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Translate for participants
When translation is enabled, the transcript can be rendered in another language. Target and source languages are chosen in the room, with results saved on the meeting record so reviewers see both original and translated text.
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Invite the right people
Organizers, assigned workers, collaborators, and family members with portal access can be invited. Access follows case permissions, so only people authorized for that matter can enter the room.
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Review after the call
The meeting hub lists past and upcoming sessions with participants, usage, and transcript access. Supervisors open the timeline, download context for supervision, and continue casework in the plan without losing what was said on the call.
Built for multilingual, distributed teams
Video is not a bolt-on link; it is part of casework, documentation, and family engagement.
Transcript you can trust
Transcripts attach to the plan activity, supporting supervision, handoffs, and audits. Staff review what was captured before sharing excerpts outside the agency.
Language-aware translation
Participant language settings drive translation choices, helping workers and families who do not share a first language participate equally in the same session.
What teams gain
- Fewer no-shows when families join from a link they already trust
- Clear record of who attended and what was discussed
- Less duplicate typing between video calls and case notes
- Better inclusion when translation bridges language gaps
- Supervisors can review transcripts without attending every call
- One platform for scheduling, video, chat, and follow-up tasks